New Business Dilemmas

Telling rotten teams they can't play anymore

November 11, 2019

All my life I've always managed things on small scales. Even in my current situation, I live alone and just have myself and my dog to care for. With my business, I am the sole employee. Every time I tried to scale up from there, it ended up being too much. But, quite honestly I enjoy keeping things simple.

Well maybe I should've considered that before I bought a 6,000 member adult recreation club lol.

But no, in all seriousness it's time for me to upgrade. This week is the official week that I buy this business. I'll be the new owner of Savannah Adult Recreation Club, an amazing company that organizes leagues for kickball, volleyball, softball, basketball and flag football.

After spending all weekend moving into my new apartment, I somehow found the energy to check out some of the active programs. Let me just say, it's exciting. This is no small scale operation.

Which finds me a little bit nervous this week. This shit is happening and at this point it's too late to turn back (not that I would). I guess it's normal to have these last minute jitters though.

But already I found myself in a bit of a situation. Last night I watched the championship game for one of my kickball leagues. During the game, one of the teams who have been notorious for being rotten to play with, caused an entire team to walk out. This team has been known for arguing, trash talking and just making everyone feel incredibly uncomfortable. Their actions have caused referees to quit and now as of last night an entire team.

As a player in this league I had hoped that management would've handled this situation, but due to poor leadership these sort of problems are left ignored. Now as a new owner, I get to inherit all these problems. Lucky me.

How would you handle this situation if you were me?

Here's my dilemma and I'm just going to spell it out the way I see it. I'm a new owner and although a good percentage of people in the club know who I am already, first impressions are important. The core of this business is adults having fun. People work and live incredibly stressful lives, so having a fun outlet like kickball is why this club is successful. 

But allow rotten teams to play and you've ruined the fun for everyone. Reputation is the most important thing to me and if someone has a bad experience that's bad for business.

Yet, things aren't always that simple. Tell one team they can't play anymore and those words better be justified. It's like firing an employee. It's never usually an easy decision. And if you do it wrong, you can face consequences. But as Gary Vee always says, firing employees is the most important any boss can do to improve company culture. 

Lots to think about. 

Waldo
(wal•do) — Person
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